Our approach to returns and refunds is guided by mutual agreements established with each customer before the start of business. Because every retail partner operates differently, return and refund arrangements may vary from customer to customer. All terms related to returns, pricing, compensation, or refund conditions will be confirmed in writing and mutually agreed upon in advance to ensure clarity and smooth operations.
Product returns are accepted only according to the specific terms agreed with each customer. These terms may include conditions such as:
If no return arrangement has been established beforehand, products will be considered sold on a non-returnable basis. Customers are encouraged to review their agreed terms to understand their specific return eligibility.
Refunds are processed strictly according to the customer's agreed commercial terms. Depending on the arrangement, refunds may apply to:
All approved refunds will be issued through the same payment method used for the original transaction, unless an alternative method is mutually agreed upon. Processing time may vary depending on internal verification requirements.
In some cases, customers may provide deposits for the use of company-owned equipment, display units, promotional materials, or similar items. The amount, duration, and conditions for refunding these deposits will be clearly defined during the initial agreement. The deposit will be refunded once all conditions have been met and the equipment or materials are returned in acceptable condition.